VOLTAS
THE BRAND SHOP
All Your Needs Under One Roof
Frequently Asked Questions
Do you provide delivery services for all products?
Yes, we offer delivery services for all our products to ensure a convenient shopping experience for our customers.
Is there a delivery fee?
For deliveries within a 25 km radius from our store, delivery is complimentary. However, for locations beyond this radius, a delivery fee will be applicable.
How is the delivery fee calculated for locations beyond the 25 km radius?
The delivery fee for locations beyond the 25 km radius is calculated based on the distance from our store to the delivery address. We will provide you with the delivery fee details at the time of placing your order.
What are your delivery timings?
Our delivery timings may vary depending on factors such as product availability and delivery location. Our team will provide you with an estimated delivery time frame when you place your order.
Do you offer same-day delivery?
While we strive to fulfill orders as quickly as possible, same-day delivery may not always be available. We will inform you of the earliest possible delivery date when you place your order.
What should I do if there is an issue with my delivery?
If you encounter any issues with your delivery, please contact us immediately. We will promptly address any concerns and ensure that your delivery is completed satisfactorily.
Can I return my Voltas product if I change my mind?
Yes, we understand that preferences may change. You can return your Voltas product within 3 days of purchase for a refund, provided it meets our return eligibility criteria.
What are the eligibility criteria for returns?
To be eligible for a return, the Voltas product must be unused, in its original packaging, and in the same condition as when you received it. Additionally, please ensure you have proof of purchase.
How do I initiate a return?
To initiate a return, please contact us. We will guide you through the return process and provide you with a return authorization number.
Who covers the shipping costs for returns?
You are responsible for covering the shipping costs associated with the return, unless the return is due to a defect or error on our part.
What if my Voltas product is damaged or defective?
If you receive a damaged or defective Voltas product, please contact us immediately. We will arrange for a replacement or refund as necessary, and cover the shipping costs for returns in such cases.
How long will it take to receive a refund?
Once the returned Voltas product is received and inspected, we will process your refund within 10 business days to the original method of payment.
Can I exchange my Voltas product for a different model?
Yes, you can exchange your Voltas product for a different model, subject to availability and our return eligibility criteria. Please follow the same return process outlined above.
How do I schedule installation and demonstration for my Voltas product?
We provide you with the contact information of our dedicated service team who handles installation and demonstration. Simply reach out to them to schedule your installation and demonstration appointments at your convenience.
Is there a fee for installation services?
The cost of installation services may vary depending on the type of Voltas product and the complexity of the installation. The Voltas customer service/installation team will provide you with detailed information about any associated fees.
How long does it take to complete the installation process?
The duration of the installation process may vary depending on the type of Voltas product and the specific requirements of your installation. The professional technicians from Voltas will work efficiently to complete the installation in a timely manner.
Do I need to prepare anything before the installation appointment?
Prior to the installation appointment, please ensure that the installation area is clear and accessible. Our technicians will require sufficient space to work safely and efficiently.
Can I schedule installation services at a specific time?
Yes, we understand the importance of convenience. Please contact the Voltas service team and they will work with you to schedule the installation appointment at a time that suits your schedule.
Who handles after-sales service for Voltas products?
All after-sales service for Voltas products is taken care of directly by Voltas. Our service team is equipped to assist you with any inquiries or concerns you may have, and we can expedite a request if necessary.
Can I contact Voltas directly for after-sales service?
Yes, you can contact Voltas directly for any after-sales service requirements. Their dedicated support team is available to assist you with any product-related issues or queries you may have.
How do I expedite a service request if needed?
If you ever require expedited service for your Voltas product, simply reach out to us, and we will assist you in expediting the service request with Voltas to ensure prompt resolution.
What if I need assistance after the warranty period?
Even after the warranty period has expired, you can still reach out to Voltas for assistance with your product. They offer post-warranty service options to address any maintenance or repair needs you may have.
How can I contact the Voltas service team for assistance?
For assistance with installation, demonstration, or after-sales service, please contact the Voltas service team at 18605994555 .They are dedicated to providing you with prompt and reliable support for your Voltas products.